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Ensuring an effective fire detection
and alarm system and fire drills, that all occupants of our
home are regularly instructed to comprehend and observe.
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Assuring the security of occupants, and the safekeeping
of their valuables, with stringent, but unobtrusive
controls.
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Recurrent risk evaluation based on regular safety and
security audits, ongoing reviews, and the thorough
investigation of all accidents/incidents.
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Satisfying ourselves of the honesty of staff through
observation, personal references, and by ensuring awareness
that dishonesty will automatically occasion dismissal.
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Giving resident's the opportunity to
bring items of their own furniture, personalise and select
decoration of their room, within a range of possibilities.
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Regular contact with residents and their families
providing everyone with opportunities to air their views,
and for the management to monitor morale and address
grievances.
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Hosting a social occasion (BBQ, buffet Dinner, outing,
picnic, birthday party) the Proprietors, as active members
of the family group and as Registered Managers, strive to
nurture the family atmosphere.
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Accommodating the resident's choice of menu, as far as
possible from a variety of fresh, healthy British food,
complemented with specialities according to demand.
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Assisting in arranging links with family (Facilitated
Telephone Calls, Fax, E-mail, and Internet Connections).
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Assigning a member of staff,
acceptable to each resident to monitor their welfare, and
act as a discreet mentor.
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Discouraging patronisation whilst promoting friendly
advice and emotional support when needed.
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Providing those residents who so wish it with
personalised stationary and a discreet family postal
address.
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Complying with all residents' reasonable requests that
are realistic whilst explaining in detail, and painstakingly
why those that cannot be granted, are denied.
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Providing residents with their own key, whilst solely the
Proprietors hold a master key, for emergency use only.
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Recognising that mishaps through incontinence are
inevitable and by discretely addressing any soiling without
discomfort, reproach or disclosure.
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The Proprietors, demonstrating their commitment to
Southfields, by having made a home there.
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Encouraging residents to choose their
own source of clothing, and by facilitating choice of
garments and assisting them with visits to their preferred
retail stores.
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Encouraging both residents and their families to
participate in the design of Care Plans.
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Encouraging residents to lead as normal a life as
possible and facilitating the entertaining of friends and
relatives.
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Involving residents who demonstrate that they are fit
enough, in the performance of useful tasks, in daily routine
of the home.
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By providing the opportunity for residents to follow
their established hobbies and pastimes.
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Encouraging communal activities, and providing a
stimulating environment whilst respecting preference for
privacy.
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Maintaining a high standard of
decoration bright but tasteful décor and functional, modern
furnishings.
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Continually improving amenities within the home, the
garden and those for recreation.
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Developing quality consciousness among staff to monitor
service and facilities, thereby assuring that they meet our
standards.
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Earning and maintaining recognition as an "Investor in
People"
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Requiring staff on duty to comport themselves with
courtesy, decorum and dignity.
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Engaging and retaining only those staff who demonstrate
their commitment to our established standards of quality in
respect of service, comportment, and integrity.
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Rewarding staff who display excellence or exceptional
commitment to quality.
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